Refund & Return Policy

Effective Date: 20 April, 2026

Refund & Return Policy – Mangoes Multani

At Mangoes Multani, we take pride in delivering premium-quality, farm-fresh mangoes directly from the orchards of Multan. Because fresh fruit is a perishable product, our refund and return policy has been designed to ensure a fair resolution process while maintaining product quality standards.

By placing an order through our website, you agree to the terms outlined below.

Reporting an Issue

To provide our products and services, we may collect the following information:

If there is a problem with your order, please notify us within 24 hours of receiving your delivery.

Due to the natural and perishable nature of mangoes, we may not be able to review or approve claims submitted after this period.

Situations Eligible for Refund or Replacement

We may offer a replacement, partial refund, or full refund in the following circumstances:

  • Mangoes arrive significantly damaged during transit

  • Fruit is spoiled upon delivery

  • Incorrect mango variety or product is delivered

  • Items are missing from your order

Each case is reviewed individually to determine the most appropriate resolution.

Evidence Required

To help us investigate and resolve your concern quickly, please provide:

  • Clear photographs of the affected mangoes

  • Photos of the outer packaging and box condition

  • Your order number or purchase details

  • A brief description of the issue

Additional information may be requested if necessary.

Non-Refundable Situations

Refunds, returns, or replacements will generally not be provided for:

  • Change of mind after delivery.

  • Personal taste preferences.

  • Natural variations in sweetness, aroma, size, shape, or color.

  • Minor cosmetic marks that do not affect fruit quality.

  • Claims submitted more than 24 hours after delivery.

  • Improper storage or handling after receipt.

As a natural agricultural product, every mango is unique, and slight variations are considered normal.

Refund Processing

Approved refunds will be processed after verification of the claim.

Refunds may be issued through:

  • Bank Transfer

  • Easypaisa

  • JazzCash

  • Other mutually agreed payment methods

Please allow approximately 3–7 business days for the refund to be completed after approval.

Processing times may vary depending on financial institutions and payment providers.

Delivery Charges

Shipping and delivery charges are generally non-refundable.

However, if an issue is determined to be the result of our error, damaged packaging before dispatch, or an incorrect order fulfillment, we will take appropriate corrective action at no additional cost to the customer.

How to Submit a Refund Request

To report an issue, please contact our support team within 24 hours of delivery.

Please include:

  • Order Number

  • Contact Information

  • Description of the Issue

  • Supporting Photos or Videos

Mangoes Multani
Bosan Road Multan, Pakistan

Phone / WhatsApp: +92 323 7361920

Email: [email protected]

Product Disclaimer

Mangoes are a natural product and may vary slightly from order to order in:

  • Color

  • Size

  • Weight

  • Texture

  • Sweetness

  • Aroma

These natural variations do not indicate a defect and are part of the authentic mango experience.

Our Commitment

Customer satisfaction remains our priority. We carefully select, inspect, and pack every order to ensure it reaches you in excellent condition.

If something does not meet our quality standards, we will work with you to find a fair and timely solution.

Effective Date

This Privacy Policy is effective as of 20 April, 2026


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